19 Best Books on Workplace Culture

Best Books on Workplace CultureW

orkplace culture drives not only behavior but plays a critical role in innovation and customer services. Business leaders and business executives should consider everything possible to drive a culture where professionals and employees thrive. When the workplace culture aligns itself with the vision of the company the organization flows towards those goals.

Best Books on Workplace Culture: THE LIST

1. Leadership Through COVID-19 and Beyond
2. Restoring the Soul of Business
3. No Hard Feelings
4. Courageous Culture
5. The Remix
6. No Rules Rules
7. A CEO Only Does Three Things
8. Trust Factor
9. Connection Culture
10. The Critical Few
11. The Infinite Game
12. Herding Tigers
13. Would You Do That to Your Mother?
14. Radical Candor
15. Work Inspired
16. Powerful
17. The Customer-Driven Culture
18. The Fearless Organization
19. The Service Culture Handbook

1. Leadership Through COVID-19 and Beyond | By Helen Battersby and Anne Stenborn

View Price
Unlimited Reading
Unlimited Summaries

In Leadership Through COVID-19 and Beyond the authors present a simple yet insightful framework, the Discovery Prism© to support all of us in the turbulent times we are in. This is a guide to reconnecting the positive human energy in organizations toward a shared purpose and extraordinary possibility.

The Covid-19 pandemic has caused disruption on an unprecedented scale and calls for people in organizations to operate at a new level of consciousness in order to survive and re-emerge stronger. A different kind of leadership is urgently required that invites everyone to play a part in creating the kind of organizations where people and the planet thrive.

The Discovery Prism© framework serves as a guide to organizational alignment and renewal, by mapping out what is and is not connected.  These broken connections cause confusion, disengagement, and waste the precious human resource at the heart of any organization. The exploration of the Discovery Prism© helps create shared meaning, a clear direction, and engaged stakeholders.

The Discovery Prism© describes a set of six lenses, which, when aligned, create energy greater than the sum of the parts. Some lenses are familiar and already at the core of all business practice and others are often given little consideration but are key to creating an integrated organization: resilient, sustainable, and better placed to navigate the uncertainties of the 21st-century environment.

2. Restoring the Soul of Business | By Rishad Tobaccowala

View Price
Unlimited Reading
Unlimited Summaries

The hidden key to successful transformation in any organization lies between human intuition and data-driven insights.

Named by Time as a top-five marketing innovator, Rishad Tobaccowala draws on research and interviews, as well as over three decades of experience as a business and thought leader, to describe how digilog companies—ones where digital tools and analog people are integrated expertly—develop a hybrid consciousness and learn to be proactive when they see warning signs that human traits are being subordinated to technology and data only decisions.

Restoring the Soul of Business provides practical tools and techniques that every organization can and should implement, and challenges readers to move forward with the kind of balance that catalyzes transformation and produces one great success after another.

  • Understand how to unleash the significant benefit that can be realized by combining emotion and data, human and machine, analog and digital.
  • Spot the warning signs of data-blinded companies: cold cultures with little human interaction, poor innovation stemming from stifled employees not encouraged to contribute ideas or insights, and poor customer service due to automated, robotic processes that cause frustration and hurt the brand.
  • Explore how organizations of various sizes and from different industries, from Walmart and IBM to Starbucks and Domino’s to Netflix and Google, have successfully reoriented their thinking on how to fuse technology and humanity.
  • Gain skills to become an expert in connections critical to growth and success, including the connection between being creative and using technology, between succeeding today and thriving tomorrow, and between leveraging networks and creating new ideas and approaches.

Everyone working in an organization will find penetrating observations and guidance about how and why establishing the proper balance between human intuition and creativity and data-driven insights can lead to increased revenue, profitability, retention—and even joy—in their careers and business.

3. No Hard Feelings | By Liz Fosslien and Mollie West Duffy

View Price
Unlimited Reading
Unlimited Summaries

A hilarious guide to effectively expressing your emotions at the office, finding fulfillment, and defining work-life balance on your own terms.

How do you stop the office grouch from ruining your day? How do you enjoy a vacation without obsessing about the unanswered emails in your inbox? If you’re a boss, what should you do when your new, eager hire wants to follow you on Instagram?

The modern workplace can be an emotional minefield, filled with confusing power structures and unwritten rules. We’re expected to be authentic, but not too authentic. Professional, but not stiff. Friendly, but not an oversharer. Easier said than done!

As both organizational consultants and regular people, we know what it’s like to experience uncomfortable emotions at work – everything from mild jealousy and insecurity to panic and rage. Ignoring or suppressing what you feel hurts your health and productivity — but so does letting your emotions run wild.

Our goal in this book is to teach you how to figure out which emotions to toss, which to keep to yourself, and which to express in order to be both happier and more effective. We’ll share some surprising new strategies, such as:
  *   Be selectively vulnerable: Be honest about how you feel, but don’t burden others with your deepest problems.
  *   Remember that your feelings aren’t facts: What we say isn’t always what we mean. In times of conflict and miscommunication, try to talk about your emotions without getting emotional.
  *   Be less passionate about your job: Taking a chill pill can actually make you healthier and more focused.

Drawing on what we’ve learned from behavioral economics, psychology, and our own experiences at countless organizations, we’ll show you how to bring your best self (and your whole self) to work every day.

4. Courageous Culture | By Karin Hurt and David Dye

View Price
Unlimited Reading
Unlimited Summaries

From executives complaining that their teams don’t contribute ideas to employees throwing up their hands because their input isn’t sought–company culture is the culprit. Courageous Cultures provides a road map to build a high-performance, high-engagement culture around sharing ideas, solving problems, and rewarding contributions from all levels.

Many leaders are convinced they have an open environment that encourages employees to speak up and are shocked when they learn that employees are holding back. Employees have ideas and want to be heard. Leadership wants to hear them. Too often, however, employees and leaders both feel that no one cares about making things better. The disconnect typically only widens over time, with both sides becoming more firmly entrenched in their viewpoints.

Becoming a courageous culture means building teams of micro innovators, problem solvers, and customer advocates working together. A micro innovator is an employee who consistently seeks out small, but powerful, ways to improve the business. A problem solver is an employee who cares about what’s not working and wants to make it better. They uncover and speak openly about what’s not working and think critically about how to fix it. A customer advocate is an employee who sees through your customers’ eyes and speaks up on their behalf. They actively look for ways to improve customers’ experience and minimize customer frustrations.

In our world of rapid change, a courageous culture is your competitive advantage. It ensures that your company is “sticky” for both customers and employees. In this book, you’ll learn practical tools to uncover, leverage, and scale the best ideas from every level of your organization.

  • See how the latest research conducted by the authors confirms why organizations struggle when it comes to creating strong cultures where employees are encouraged to contribute their best thinking.
  • Learn proven models and tools that leaders can apply throughout all levels of the organization, to reengage and motivate employees.
  • Understand best practices from companies around the world and learn how to apply these strategies and techniques in your own organization.

5. The Remix | By Lindsey Pollak

View Price
Unlimited Reading
Unlimited Summaries

Wall Street Journal and Financial Times book of the month.

Millennials have become the largest generation in the U.S. workforce, and Generation Z workers are right behind them. Leaders and organizations must embrace the new ways of working that appeal to the digital-first generations while continuing to appeal to Baby Boomers and Generation X, who will likely remain in the workforce for decades to come.

Within any organization, team, meeting, or marketing opportunity, you will likely find any combination of generations, each with their own attitudes, expectations, and professional styles. To lead and succeed in business today, you must adjust to how Millennials work, continue to accommodate experienced colleagues, and pay attention to the next generations coming up. The Remix shows you how to adapt and win through proven strategies that serve all generations’ needs. The result is a workplace that blends the best of each generation’s ideas and practices to design a smarter, more inclusive work environment for everyone.

As a leading expert on the multigenerational workplace, Lindsey Pollak combines the most recent data with her own original research, as well as detailed case studies from Fortune 500 companies and other top organizations. Pollak outlines the ways businesses, executives, mid-level managers, employees, and entrepreneurs can tackle situations that may arise when diverse styles clash and provides clear strategies to turn generational diversity into a business opportunity.

Generational change is impacting all industries, all types of organizations, and all leaders. The Remix is an essential guide for anyone looking to navigate today’s multigenerational workplace, which is more diverse and varied than ever before.

6. No Rules Rules | By Reed Hastings and Erin Meyer

View Price
Unlimited Reading
Unlimited Summaries

There has never before been a company like Netflix. It has led to nothing short of a revolution in the entertainment industries, generating billions of dollars in annual revenue while capturing the imaginations of hundreds of millions of people in over 190 countries. But to reach these great heights, Netflix, which launched in 1998 as an online DVD rental service, has had to reinvent itself over and over again. This type of unprecedented flexibility would have been impossible without the counterintuitive and radical management principles that cofounder Reed Hastings established from the very beginning. Hastings rejected the conventional wisdom under which other companies operate and defied tradition to instead build a culture focused on freedom and responsibility, one that has allowed Netflix to adapt and innovate as the needs of its members and the world have simultaneously transformed.

Hastings set new standards, valuing people over process, emphasizing innovation over efficiency, and giving employees context, not controls. At Netflix, there are no vacation or expense policies. At Netflix, adequate performance gets a generous severance, and hard work is irrel­evant. At Netflix, you don’t try to please your boss, you give candid feedback instead. At Netflix, employees don’t need approval, and the company pays top of the market. When Hastings and his team first devised these unorthodox principles, the implications were unknown and untested. But in just a short period, their methods led to unparalleled speed and boldness, as Netflix quickly became one of the most loved brands in the world.

Here for the first time, Hastings and Erin Meyer, bestselling author of The Culture Map and one of the world’s most influential business thinkers, dive deep into the controversial ideologies at the heart of the Netflix psyche, which have generated results that are the envy of the business world. Drawing on hundreds of interviews with current and past Netflix employees from around the globe and never-before-told stories of trial and error from Hastings’s own career, No Rules Rules is the fascinating and untold account of the philosophy behind one of the world’s most innovative, imaginative, and successful companies.

7. A CEO Only Does Three Things | By Trey Taylor

View Price
Unlimited Reading
Unlimited Summaries

Whether you’re a new CEO trying to navigate chaotic workdays or a veteran of the C-Suite trying to reignite your passion, the focus is your most important asset. Many owners and CEOs think they have to be involved in every aspect of their business. They spend valuable brainpower on low-priority decisions. Before long, they’re overworked and burned out.

Instead of doing everything, it’s time to focus on the right things.

A CEO Only Does Three Things zeroes in on the three pillars of business: culture, people, and numbers. Steeped in twenty-plus years of practical knowledge, training, and consulting with some of the world’s largest companies, this indispensable guide shows how to articulate the right culture for your business, hire people with the right mindsets, and inspire your teams to produce optimal results.

Hundreds of CEOs have used Taylor’s methods to create fulfilled, efficient, professional lives, and you can join them. Learn how to focus on the work you love—and avoid CEO burnout.

8. Trust Factor | By Paul J. Zak

View Price
Unlimited Reading
Unlimited Summaries

Why is the culture of a stagnant workplace so difficult to improve? For decades, business leaders have been equipping themselves with every book, philosophy, reward, and program the so-called experts have convinced them to buy into, yet companies everywhere continue to struggle with toxic cultures, and the unhappiness and low productivity that go with them. In Trust Factor, neuroscientist Paul Zak shows that innate brain functions hold the answers we’ve been looking for. Put simply, the key to providing an engaging, encouraging, positive culture that keeps your employees energized is trust. When someone shows you trust, a feel-good jolt of oxytocin surges through your brain and triggers you to reciprocate. This simple mechanism creates a perpetual trust-building cycle between management and staff, and–voilá!–the end of stubborn workplace patterns. Incorporating science-backed insights for building high-trust organizations with successful examples from The Container Store, Zappos, and Herman Miller, Trust Factor explains:• How brain chemicals affect behavior• Why trust gets squashed• How to stimulate trust within your employees• And more stop recycling the same ineffective strategies and programs for improving culture. Learn to cultivate a workplace where trust, joy, and commitment compounds naturally by harnessing the power of neurochemistry!

9. Connection Culture | By Michael Lee Stallard

View Price
Unlimited Reading
Unlimited Summaries
Creating a thriving organization where employees feel valued, the environment is energized, and high productivity and innovation are the norms requires a new kind of leader who fosters a culture of connection within the organization. Connection Culture, the 2nd Edition, is your game-changing opportunity to become that leader and to begin fostering a connection culture in your organization. Stop undermining performance and take the first step toward change that will give your organization, your team, and everyone you lead a true competitive advantage. Inspiring and practical, this book challenges you to set the performance bar high and keep reaching. Learn how to:
• Foster a connection culture.
• Emulate best practices of connected teams―from Mayo Clinic physicians and scientists to the creators of the award-winning Broadway musical Hamilton.
• Boost vision, value, and voice within your organization.
Published in the shadow of the COVID-19 pandemic, the book messages the authors’ hope for post-traumatic growth; provides updated, research-supported theories about the relationship of stress and loneliness; and includes new examples and profiles of great leaders communicating during a crisis.

10. The Critical Few | By Jon R. Katzenbach, Robert Moritz, James Thomas, and Gretchen Anderson

View Price
Unlimited Reading
Unlimited Summaries

Without a deep understanding of your company’s culture, any change effort you undertake will fail. Bestselling author Jon Katzenbach and his coauthors identify the four most critical cultural elements leaders need to focus on.

In a global survey by the Katzenbach Center, 80 percent of respondents believed that their organization must evolve to succeed. But a full quarter of them reported that a change effort at their organization had resulted in no visible results. Why?

The fate of any change effort depends on whether and how leaders engage their culture: the self-sustaining patterns of behaving, feeling, thinking, and believing that determine how things are done in an organization. Culture is implicit rather than explicit, emotional rather than rational–that’s what makes it so hard to work with, but that’s also what makes it so powerful.

For the first time, this book lays out the Katzenbach Center’s proven methodology for identifying your culture’s four most critical elements: traits, characteristics that are at the heart of people’s emotional connection to what they do; keystone behaviors, actions that would lead your company to succeed if they were replicated at a greater scale; authentic informal leaders, people who have a high degree of “emotional intuition” or social connectedness; and metrics, integrated, thoughtful measures to track progress, encourage the self-reinforcing cycle of lasting change and link to business performance.

By leveraging these critical few elements, you can tap into a source of catalytic change within your organization. People will make an emotional, not just a rational, commitment to new initiatives. You will elicit enthusiasm and creativity and build the kind of powerful company that people recognize for its innate value and effectiveness.

11. The Infinite Game | By Simon Sinek

View Price
Unlimited Reading
Unlimited Summaries

From the New York Times, bestselling author of Start With Why and Leaders Eat Last, a bold framework for leadership in today’s ever-changing world.

How do we win a game that has no end? Finite games, like football or chess, have known players, fixed rules, and a clear endpoint. The winners and losers are easily identified. Infinite games, games with no finish line, like business or politics, or life itself, have players who come and go. The rules of an infinite game are changeable while infinite games have no defined endpoint. There are no winners or losers—only ahead and behind.

The question is, how do we play to succeed in the game we’re in?

In this revelatory new book, Simon Sinek offers a framework for leading with an infinite mindset. On one hand, none of us can resist the fleeting thrills of a promotion earned or a tournament won, yet these rewards fade quickly. In pursuit of a Just Cause, we will commit to a vision of a future world so appealing that we will build it week after week, month after month, year after year. Although we do not know the exact form this world will take, working toward it gives our work and our lives meaning.

Leaders who embrace an infinite mindset build stronger, more innovative, more inspiring organizations. Ultimately, they are the ones who lead us into the future.

12. Herding Tigers | By Todd Henry

View Price
Unlimited Reading
Unlimited Summaries

A practical handbook for every manager charged with leading teams to creative brilliance, from the author of The Accidental Creative and Die Empty.

Doing the work and leading the work are very different things. When you make the transition from maker to manager, you give ownership of projects to your team even though you could do them yourself better and faster. You’re juggling expectations from your manager, who wants consistent, predictable output from an inherently unpredictable creative process. And you’re managing the pushback from your team of brilliant, headstrong, and possibly overqualified creatives.

Leading talented, creative people requires a different skill set than the one many management books offer. As a consultant to creative companies, Todd Henry knows firsthand what prevents creative leaders from guiding their teams to success, and in Herding Tigers he provides a bold new blueprint to help you be the leader your team needs. Learn to lead by influence instead of control. Discover how to create a stable culture that empowers your team to take bold creative risks. And learn how to fight to protect the time, energy, and resources they need to do their best work.

Full of stories and practical advice, Herding Tigers will give you the confidence and the skills to foster an environment where clients, management, and employees have a product they can be proud of and a process that works.

13. Would You Do That to Your Mother? | By Jeanne Bliss

View Price
Unlimited Reading
Unlimited Summaries

Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible.

Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: “Would you do that to your mother?” 
 
“Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations.  
 
Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. 
 
Step 1. “Be the Person I Raised You to Be” 
Understand how you are hiring, developing, and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world’s largest ski resort operator, banned the three words “Our policy is…” from their vocabulary, freeing employees to take spirited actions to deliver “the experience of a lifetime.” 
 
Step 2. “Don’t Make Me Feed You Soap” 
Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience.
 
Step 3. “Put Others Before Yourself”
Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada’s Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time.
 
Step 4.  “Take the High Road”
Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader’s Choice Awards, walked away from price gouging at the mini bar, so you’ll never pay more for that Snickers bar than what you’d pay at the corner market.
 
Step 5.  “Stop the Shenanigans!”
Evaluate your current company behaviors and identify the key actions that you can begin immediately.   
 
With 32 case studies and examples from more than 85 companies, this is a practical and easy-to-follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-odometer” quiz – the book makes Bliss’s approach accessible and approachable.
 
Join the movement to #MakeMomProud by applying this book across your organization. Whether you’re contemplating your company’s returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.

14. Radical Candor | By Kim Scott

View Price
Unlimited Reading
Unlimited Summaries

Featuring a new preface, afterword, and Radically Candid Performance Review Bonus Chapter, the fully revised & updated edition of Radical Candor is packed with even more guidance to help you improve your relationships at work.

‘Reading Radical Candor will help you build, lead, and inspire teams to do the best work of their lives.’ Sheryl Sandberg, author of Lean In.

If you don’t have anything nice to say then don’t say anything at all . . . right?

While this advice may work for home life, as Kim Scott has seen first hand, it is a disaster when adopted by managers in the workplace.

Scott earned her stripes as a highly successful manager at Google before moving to Apple where she developed a class on optimal management. Radical Candor draws directly on her experiences at these cutting-edge companies to reveal a new approach to effective management that delivers huge success by inspiring teams to work better together by embracing fierce conversations.

Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism – delivered to produce better results and help your employees develop their skills and increase success.

Great bosses have a strong relationship with their employees, and Scott has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters.

Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, and distilled clearly to give practical advice to the reader, Radical Candor shows you how to be successful while retaining your integrity and humanity. Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people love both their work and their colleagues and are motivated to strive for ever greater success.

15. WorkInspired | By Aron Ain

View Price
Unlimited Reading
Unlimited Summaries
Imagine a company where everyone loves to work, where employees feel not just “satisfied” but truly cared for, respected, and energized. Think of the impact this would have on recruitment, retention, customer satisfaction, innovation, and overall performance. Aron Ain, the award-winning CEO of Kronos, a global provider of workforce management and human capital management cloud solutions, believes that anything is possible when people are inspired. By embracing employee development and engagement as a growth strategy, Ain transformed his company’s culture and built a billion-dollar business. This book takes leaders and managers inside Kronos’s highly admired WorkInspired culture, showing them the surprisingly simple rules they can follow to replicate that success.
This inspiring guide reveals the best practices that have earned Kronos distinctions on coveted lists, such as Glassdoor’s 100 Best Places to Work, Fortune’s 100 Best Companies to Work For, Forbes’s America’s Best Employers, and the Boston Globe’s Top Places to Work. These best practices include:
overcommunicating and truth-telling
trusting your people (again and again) and keeping them safe
holding managers accountable for being great at what they do
allowing employees flexible schedules and open vacation time
challenging your people to put the company out of business with innovative products
welcoming back boomerang employees
empowering the next generation workforce
Many executives talk about how “their people are their greatest asset.” Ain challenges leaders to “walk the talk” and put people first, whether they oversee a team of five or an organization of 500,000. When they do, employees won’t be the only ones who thank them. Customers and shareholders will, too.
This is what it means to WorkInspired.

16. Powerful | By Patty McCord

View Price
Unlimited Reading
Unlimited Summaries

When it comes to recruiting, motivating, and creating great teams, Patty McCord says most companies have it all wrong. McCord helped create the unique and high-performing culture at Netflix, where she was chief talent officer. In her new book, Powerful: Building a Culture of Freedom and Responsibility, she shares what she learned there and elsewhere in Silicon Valley.

McCord advocates practicing radical honesty in the workplace, saying good-bye to employees who don’t fit the company’s emerging needs, and motivating with challenging work, not promises, perks, and bonus plans. McCord argues that the old standbys of corporate HR―annual performance reviews, retention plans, employee empowerment, and engagement programs―often end up being a colossal waste of time and resources. Her road-tested advice, offered with humor and irreverence, provides readers a different path for creating a culture of high performance and profitability.

Powerful will change how you think about work and the way a business should be run.

17. The Customer-Driven Culture | By Travis Lowdermilk and Monty Hammontree

View Price
Unlimited Reading
Unlimited Summaries

If you’re striving to make products and services that your customers will love, then you’ll need a customer-driven organization. As companies transform their businesses to meet the demands of the digital age, they find themselves grappling with uniquely human challenges. Organizational knowledge becomes siloed, employees move to safeguard their expertise, and customer data creates polarization and infighting between teams. All of these challenges widen the distance between the people who make your products and the customers who use them.

To meet today’s challenges, companies need to do more than build processes for customer-driven products. They need to create a customer-driven culture.

With the help of his friend and mentor Monty Hammontree, Travis Lowdermilk takes readers through the cultural transformation of the Developer Division at Microsoft. This book shows readers how to “hack” their culture and reduce the distance between them and their customers’ needs. It’s a uniquely personal story that’s told amidst a cultural revolution at one of the largest software companies in the world.

This story acts as your guide. You’ll learn how to:

  • Establish a Common Language: Help employees change their thinking and actions
  • Build Bridges, Not Walls: Treat product building as a team sport
  • Encourage Learning Versus Knowing: Help your team understand their customers
  • Build Leaders That Build Your Culture: Showcase star employees to inspire others
  • Meet Teams Where They Are: Make it easy for teams to adopt vital behavior changes
  • Make Data Relatable: Move beyond numbers and focus on empathizing with customers

18. The Fearless Organization | By Amy C. Edmondson

View Price
Unlimited Reading
Unlimited Summaries

Conquer the most essential adaptation to the knowledge economy.

The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent―but what good does this talent do if no one is able to speak their mind? The traditional culture of “fitting in” and “going along” spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule, or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing.

This book explores this culture of psychological safety and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear path forward to constant learning and healthy innovation.

  • Explore the link between psychological safety and high performance
  • Create a culture where it’s “safe” to express ideas, ask questions, and admit mistakes
  • Nurture the level of engagement and candor required in today’s knowledge economy
  • Follow a step-by-step framework for establishing psychological safety in your team or organization

Shed the “yes-men” approach and step into real performance. Fertilize creativity, clarify goals, achieve accountability, redefine leadership, and much more. The Fearless Organization helps you bring about this most critical transformation.

19. The Service Culture Handbook | By Jeff Toister

View Price
Unlimited Reading
Unlimited Summaries

Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.

In short, imagine a workplace culture where employees were absolutely obsessed with customer service.

The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You’ll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.

Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service.

Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction.

Final Thoughts on the Best Books on Workplace Culture

Workplace culture is important because it strengthens or either undermines your vision for the organization. A positive workplace culture attracts talent, drives engagement and retention, impacts satisfaction and happiness, and impacts performance. 

Happy reading!

Do you see a book that you think should be on the list? Let us know your feedback here.

This page may contain affiliate links. This website may contain content that comes from Amazon. This website and its pages are not intended to constitute legal, financial, or tax advice. The information on this website and its pages are not intended to constitute investment advice and all content are the views and opinions of the author(s), contributors, or administrators. Please read our disclaimer for more info.

Wealth Mindset Books - Sale
How do I Become a Successful Business Coach?

How do I Become a Successful Business Coach?

ecoming a business coach is a challenging and rewarding career. As a business coach, you help other professionals grow their businesses. It’s a role that requires extensive knowledge of the industry and strong listening skills. Business coaching...

read more
What is an Entrepreneur Coach?

What is an Entrepreneur Coach?

n entrepreneur coach is someone who works specifically with entrepreneurs to help them achieve their business goals. An entrepreneur coach does this by looking at an individual’s strengths and weaknesses and then devising a plan for how the...

read more
Do Companies Hire Coaches?

Do Companies Hire Coaches?

oaching is a trust-based relationship between two people who want to help each other grow. Coaches offer guidance, accountability, and insight that can be difficult to get from friends, family, or colleagues. But do companies hire coaches? Yes!...

read more
What is a Small Business Coach?

What is a Small Business Coach?

s a new CEO, you’re stepping into a role you’ve never played before. You are the leader of an organization with its own culture and set of people who expect you to know everything. But so much of what you know is as a former employee in your...

read more
How Much is a CEO Coach?

How Much is a CEO Coach?

s a new CEO, you’re stepping into a role you’ve never played before. You are the leader of an organization with its own culture and set of people who expect you to know everything. But so much of what you know is as a former employee in your...

read more
What are the 3 Types of Coaching Styles?

What are the 3 Types of Coaching Styles?

here are various coaching styles one can adopt as a coach. While each of these has its own merits, and when used at the right time and in the right context, they all have the potential to be effective in different situations. Coaching is not a...

read more
How do Business Coaches Make Money?

How do Business Coaches Make Money?

usiness coaches are a niche profession that is growing rapidly. Business coaching helps businesses achieve their goals by working one-on-one with company executives to develop solutions tailored to their needs. Coaching sessions focus on strategy,...

read more
What Problems do Business Coaches Solve?

What Problems do Business Coaches Solve?

ou’ve heard it before… You need a coach to help you see the forest instead of the trees. A coach helps you see where you are stuck, or perhaps they will notice your blind spots. A coach is an objective advisor with no ego, that can make you...

read more
What do the Best Business Coaches Do?

What do the Best Business Coaches Do?

re you ready to take your business to the next level? A business coach can help you do that. A coach is someone who has been in your shoes and understands what it takes to succeed. They are a neutral third party with no other agenda than to help...

read more
Is a Business Coach Worth It?

Is a Business Coach Worth It?

s a small business owner, you have more responsibilities than just running your company. From hiring the right team to managing finances and marketing, there are a lot of moving parts. To help manage stressors and avoid burning out, many small...

read more
How Much Should a Business Coach Cost?

How Much Should a Business Coach Cost?

ecoming a successful business owner is hard work. Even the most driven and determined individuals can find it difficult to keep up with all that needs to get done. This is why many small business owners hire coaches to help them stay on track and...

read more
What does a Business Coach Do?

What does a Business Coach Do?

 business coach is someone who helps you succeed by giving you unbiased advice, ongoing accountability, and insight into your personal strengths and weaknesses as an entrepreneur. They’re there to keep you on track and give you a fresh...

read more
What is a Career Development Goal?

What is a Career Development Goal?

hen you’re in a job that doesn’t align with your future career aspirations, it can be hard to figure out what your next steps should be. In fact, many people continue to struggle when it comes to figuring out how to get from point A (their current...

read more
What is Career Development Plan?

What is Career Development Plan?

areer development is the process by which employees grow and reach their potential over time. It can be challenging to maintain peak performance, especially as an employee navigates different projects and milestones in their career. Career...

read more
What is Career Development Stages?

What is Career Development Stages?

areer development is the process by which employees grow and reach their potential over time. It can be challenging to maintain peak performance, especially as an employee navigates different projects and milestones in their career. Career...

read more
What are Career Development Skills?

What are Career Development Skills?

veryone wants to land a job they love and is passionate about. But most people find it challenging to get a job that aligns with their career goals. In fact, the skills gap is one of the biggest issues when it comes to hiring and retaining quality...

read more
What is the Hardest Job on Earth?

What is the Hardest Job on Earth?

verybody has to work at some point in their life. It is fair to say that some jobs are harder than others, but which ones exactly? There are many different fields of work, from healthcare and education to sales and construction. Each job will have...

read more
What Easy Jobs Make 100K a Year?

What Easy Jobs Make 100K a Year?

ne of the most common questions about jobs that pay well is “How can I get a job like that?” But what you may not realize is that getting a job like that isn’t always as easy as it seems. Becoming an engineer or a surgeon, for example, takes years...

read more
What is a Fun Career?

What is a Fun Career?

here are so many career options out there, that it can be hard to know where to start. When looking for a new job, you might find yourself asking things like “What kind of career should I have?” or “What is a fun job?” But what exactly makes a...

read more
What Is The Easiest Well-Paying Job?

What Is The Easiest Well-Paying Job?

here are plenty of jobs that pay well, but many of them require extensive training, education, and experience. Unless you have a group of specialized skills or a lot of time to invest in training, it can be difficult to find a well-paying job...

read more
What are Good Careers to Change?

What are Good Careers to Change?

hile there are people who lead happy and fulfilling lives without ever changing their jobs, there are others who feel an itch that needs to be scratched. They may love the work they do, but they’re not satisfied with where they are in their...

read more
What is the Best Career to Retrain For?

What is the Best Career to Retrain For?

ou’ve passed 35 and decided to re-train. But what do you do next? You’re not fresh out of high school, nor are you able to go back to college again. That leaves you with a limited set of options when it comes to retraining. So, what should you do...

read more
How Do I Start a New Career at 35?

How Do I Start a New Career at 35?

eing in your mid-30s and feeling stuck in your career is a very common problem. You might have been waiting for the perfect opportunity to come along, or you might have felt like something was missing from your life for a while. Whatever the case...

read more
What is World Without Waste?

What is World Without Waste?

FDA, or the Council of Fashion Designers of America, is the main organization representing and supporting the fashion industry in the United States. Every year, they host the CFDA Awards. The CFDA Awards are the fashion industry’s top accolade....

read more
Is Zara Greenwashing?

Is Zara Greenwashing?

FDA, or the Council of Fashion Designers of America, is the main organization representing and supporting the fashion industry in the United States. Every year, they host the CFDA Awards. The CFDA Awards are the fashion industry’s top accolade....

read more
Is Greenwashing a Crime?

Is Greenwashing a Crime?

he term “greenwash” refers to the efforts of companies to appear environmentally friendly without actually doing anything to improve the environmental sustainability of their operations. That’s not the sort of thing that a company would want the...

read more
Who Created Greenwashing?

Who Created Greenwashing?

reenwashing is the act of a company marketing itself as environmentally friendly when in reality, it is not. It is often a method used by companies to hide the negative effects their products have on the environment. It’s a deceptive practice that...

read more
Why Do Companies Greenwash?

Why Do Companies Greenwash?

‍he concept of a sustainable lifestyle is all the rage these days. Virtually every article, blog post, and news story you’ll read about sustainable living inevitably touches on the topic of sustainability. And with good reason. A...

read more
Is Eco-Friendly?

Is Eco-Friendly?

he past few years have witnessed a sea change in the global consciousness about the environment. People are now more conscious of the impact of their actions and choices on the environment. At the same time, the green movement has also become a...

read more
Where Can I Read Sustainability?

Where Can I Read Sustainability?

nterest in sustainability is higher than ever. That’s because it is becoming a more common topic of conversation. More people are joining the movement to live more sustainable, green lifestyles. With this increase in interest, you can find almost...

read more
Why is Sustainable Living Important?

Why is Sustainable Living Important?

ccording to the U.S. Environmental Protection Agency, sustainability is the ability to provide for the needs and wants of current and future generations. Living sustainably is a concept that’s gaining more and more popularity and acceptance across...

read more
What are the 4 types of Planning?

What are the 4 types of Planning?

he first step to business success is to decide how to define success for the company. In many cases, businesses aren't clear on what exactly they want to achieve, and this can lead to confusion as well as frustration when goals are not met....

read more
What do you Mean Planning?

What do you Mean Planning?

lanning is all about decisions. There are lots of them, they happen every day, and each one has the potential to affect the future in some way. We should be good at making good decisions and we can't always be good at that. Planning helps us get...

read more
What are Some Types of Systems?

What are Some Types of Systems?

 system is a collection of parts that work together to achieve a common goal. Systems can be physical or open, probabilistic or deterministic, and man-made or natural systems. Best Books on Systems and Planning What is a system? The term ‘system’...

read more
What is a System Selection Report?

What is a System Selection Report?

 system selection report (SSR) is a graphical report that helps you select the best systems for your business. An SSR is a vital tool for system administrators and decision-makers. It provides a snapshot of the state of your system, including the...

read more
What is a System Plan?

What is a System Plan?

 system plan is a critical input to the design phase, which focuses on selecting the right hardware and software components, determining how they will be configured, and identifying security and management requirements. Best Books on Systems and...

read more
What is Sustainability in Farming?

What is Sustainability in Farming?

ustainability is an approach to the environment that seeks to meet human needs without depleting or degrading the environment. It’s a process of caring for and making choices that are sustainable from a human and environmental perspective. The...

read more
What Makes Something Sustainable?

What Makes Something Sustainable?

ustainability is a term used to describe something that is able to provide for its own needs and keep going without compromising the ability of future generations to meet their own needs. That’s a lot to think about! If you want to know if...

read more
What is Towards a Sustainable World?

What is Towards a Sustainable World?

n order to build a sustainable world, it is important to take the right steps. This article will cover those steps and why they are important. It will also cover the importance of sustainability and humanity’s destructive behaviors. Best Books on...

read more
What Makes a Sustainable Future?

What Makes a Sustainable Future?

hat does a sustainable future look like? It's hard to predict the future, but we can make educated guesses. A sustainable future will include a combination of social and environmental factors that are not detrimental to the next generation. Best...

read more
Is Sustainable Living Expensive?

Is Sustainable Living Expensive?

any people think sustainable living is expensive. However, there are many things that can be done to save money while living sustainably. Organic produce and using cloth diapers are two examples that are less expensive than buying the same item in...

read more
What is System Planning?

What is System Planning?

 system plan is a planning tool that helps you understand your business and its parts. By creating a system plan, you can improve efficiency and effectiveness in your business. In addition, a system plan can help you identify potential problems...

read more
What is System Planning in MIS?

What is System Planning in MIS?

n this comprehensive guide, you will learn about the different aspects of system planning in MIS, how it can be used to improve your organization's performance, and how it can be used to understand your data and assets. Best Books on Task...

read more
What is the Role of System Planning?

What is the Role of System Planning?

ask management tools are a type of software used to manage and track tasks. They can be used for any purpose, such as scheduling and tracking work, but they are most commonly used in the business world. Task management tools come in different...

read more
How Do You Track Tasks at Work?

How Do You Track Tasks at Work?

racking tasks at work is a great way to get things done. Not only does it help you stay organized, but it also helps you identify potential problems and solutions early on. In this guide, we’ll discuss the best ways to track tasks and get started....

read more
How Do You Manage a Team Task?

How Do You Manage a Team Task?

Managing a team is one of the most important skills you can have as an entrepreneur. When it comes to managing a team, there are a few things that you should keep in mind. Here are some tips on how to manage a team task successfully: Best Books on...

read more
How Do You Handle Tasks?

How Do You Handle Tasks?

andling tasks better are important for both personal and professional success. It can help you get things done more quickly, and it can help you feel more satisfied with your work. However, there are a few key things to keep in mind when handling...

read more
How do you Approach a Task Manager?

How do you Approach a Task Manager?

o one likes a hassle. That’s why it’s important to find the right task manager before you even start working on your project. Task managers make it simple and efficient for you to complete your projects, without having to worry about tedious or...

read more
What are the 3 Project Control Methods?

What are the 3 Project Control Methods?

n order to achieve great results, it’s important to have a clear goal. Whether it’s getting into shape, increasing your productivity, or becoming more successful in life, setting goals is key. However, setting goals can be difficult. There are so...

read more
Is Wind Energy Sustainable?

Is Wind Energy Sustainable?

ind energy is often touted as a sustainable energy source. It’s efficient and cheap, and it doesn’t produce any emissions. But can wind energy really be sustainable? In this comprehensive guide, we answer the question: Is wind a sustainable energy...

read more
Why Green Energy is Sustainable?

Why Green Energy is Sustainable?

reen energy is sustainable because it’s cost-effective, it emits no pollutants, and it’s environmentally friendly. To be sustainable, green energy needs to be affordable, reliable, and clean. Here are some of the reasons why green energy is a...

read more
What is the Greenest Energy Source?

What is the Greenest Energy Source?

he term “green energy” has become a popular catchphrase, especially in recent years. However, when you actually think about it, most people would probably answer that wind or solar power is the greenest form of energy. After all, these are...

read more
Is Self-Sustaining Energy Possible?

Is Self-Sustaining Energy Possible?

ave you ever heard of self-sustaining energy? It’s a phrase that’s been around for a while, but it recently got a lot of attention because of Tesla’s new car. In order for a car to run on its own power, it needs to be fueled by something other...

read more
What is the Idea of Sustainability?

What is the Idea of Sustainability?

ustainability isn't just a big word that everybody likes to use. It's about making sure you're doing things right in a sustainable way. Starting from a pure eco-systems concept in the 1970s and in the World Conservation Strategy, it transformed...

read more
How Sustainable is Renewable?

How Sustainable is Renewable?

t's a good question as to whether renewable energy is sustainable. In fact, many people don't realize that many of our modern conveniences, like the computer and phone you're reading this on, are powered by fossil fuels. These are often not even...

read more
What is the Cleanest Form of Energy?

What is the Cleanest Form of Energy?

he sources of clean energy are considered to be green power (solar, wind, biomass, and geothermal). While green power is still viewed as clean and renewable, it is not considered to be “pure” in its source – which can pose problems if it is...

read more
How Can Energy be Sustainable?

How Can Energy be Sustainable?

There are so many ways to be energy efficient, but one of the most important ways is to use renewable energy. Renewable energy is the power that comes from natural resources, like water, wind, and solar. It's a more sustainable way to generate...

read more
What is Meant by Sustainable Energy?

What is Meant by Sustainable Energy?

ustainable energy is a growing area of study as we try to understand how to best use our planet's natural resources. This includes energy sources that do not harm our environment and that are still available. Renewable energy is one of the best...

read more
How Do You Manage Daily Tasks?

How Do You Manage Daily Tasks?

asks are a necessary part of our lives, but they can be difficult to manage. If you’re trying to get things done in an efficient and effective way, here are eleven tips to help you manage your tasks better. Best Books on Task Management Find a...

read more
Why is Task Management Important?

Why is Task Management Important?

here are so many demands on our time, and managing them all can be difficult. But task management is a crucial part of any successful business. Without a good task management system, it can be hard to stay organized and ensure that your work is...

read more
How Can You Improve Productivity?

How Can You Improve Productivity?

ask management is really just the ability to identify, organize, and complete tasks, in whatever form they may take. This can include planning and strategizing, tracking and checking tasks, prioritizing and delegating tasks. Beyond the tasks...

read more
What is Total Float?

What is Total Float?

he total float is the amount of work that can be delayed without delaying the project completion date. If the total float extends too far into the future, the project completion date is pushed out beyond the time when the project must be...

read more