19 Best Books on Telemarketing

In the newest edition of Smart Calling: Eliminate the Fear, Failure, and Rejection from Cold Calling, celebrated author and sales trainer, Art Sobczak packs even more powerful insight into what many people fear: prospecting by phone for new business. This best-selling guide to “never experiencing rejection again” has consistently found its way into the Top 20 in Amazon’s Sales category, because its actionable sales tips and techniques have helped many minimize their fears and eliminate rejection.

The newest edition builds upon the very successful formula of the last edition to help sales professionals take control of their strategy and get more yeses from their prospects. With new information, this info-packed release provides powerful sales insights, including:

• The foundational concepts of cold calling, featuring real-life examples you can carry with you into your sales career
• Multiple case studies and messaging from successful salespeople across the globe, providing even more insight into what works and what’s a waste of your time
• New methodologies that are proven to push you past your fear and into the world of successful prospecting
• Free access to Art Sobczak’s Smart Calling Companion Course, where he builds on the many techniques and strategies in the book, and will update it with new material and tech resources so that you will always have the current best practices and tools.

If you’re failing to convert your prospects into dollars, Smart Calling will help you push past the obstacles holding you back until you’re an expert at taking a “no” and turning it into a “yes.”

The Conversion Code provides a step-by-step blueprint for increasing sales in the modern, Internet-driven era. Today’s consumers are savvy, and they have more options than ever before. Capturing their attention and turning it into revenue requires a whole new approach to marketing and sales. This book provides clear guidance toward conquering the new paradigm shift towards online lead generation and inside sales. You’ll learn how to capture those invaluable Internet leads, convert them into appointments, and close more deals. Regardless of product or industry, this proven process will increase both the quantity and quality of leads and put your sales figures on the rise.

Traditional sales and marketing advice is becoming less and less relevant as today’s consumers are spending much more time online, and salespeople are calling, emailing, and texting leads instead of meeting them in person. This book shows you where to find them, how to engage them, and how to position your company as the ideal solution to their needs.

• Engage with consumers more effectively online
• Leverage the strengths of social media, apps, and blogs to capture more leads for less money
• Convert more Internet leads into real-world prospects and sales appointments
• Make connections on every call and learn the exact words that close more sales

The business world is moving away from “belly-to-belly” interactions and traditional advertising. Companies are forced to engage with prospective customers first online—the vast majority through social media, mobile apps, blogs, and live chat—before ever meeting in person. Yesterday’s marketing advice no longer applies to today’s tech savvy, mobile-first, social media-addicted consumer, and the new sales environment demands that you meet consumers where they are and close them, quickly. The Conversion Code gives you an actionable blueprint for capturing Internet leads and turning them into customers.

The sales profession is in the midst of a perfect storm. Buyers have more power—more information, more at stake, and more control over the sales process—than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo. Deteriorating attention spans have made it difficult to get buyers to sit still long enough to “challenge,” “teach,” “help,” give “insight,” or sell “value.” And a relentless onslaught of “me-too” competitors has made differentiating on the attributes of products, services, or even price more difficult than ever.

Legions of salespeople and their leaders are coming face to face with a cold hard truth: what once gave salespeople a competitive edge—controlling the sales process, command of product knowledge, an arsenal of technology, and a great pitch—are no longer guarantees of success. Yet this is where the vast majority of the roughly $20 billion spent each year on sales training goes.  It’s no wonder many companies are seeing 50 percent or more of their salespeople miss quota.

Yet, in this new paradigm, an elite group of top 1 percent sales professionals is crushing it. In our age of technology where information is ubiquitous and buyer attention spans are fleeting, these superstars have learned how to leverage a new psychology of selling—Sales EQ—to keep prospects engaged, create true competitive differentiation, as well as shape and influence buying decisions. These top earners are acutely aware that the experience of buying from them is far more important than products, prices, features, and solutions.

In Sales EQ, Jeb Blount takes you on an unprecedented journey into the behaviors, techniques, and secrets of the highest-earning salespeople in every industry and field. You’ll learn:

• How to answer the 5 Most Important Questions in Sales to make it virtually impossible for prospects to say no
• How to master 7 People Principles that will give you the power to influence anyone to do almost anything
• How to shape and align the 3 Processes of Sales to lock out competitors and shorten the sales cycle
• How to Flip the Buyer Script to gain complete control of the sales conversation
• How to Disrupt Expectations to pull buyers towards you, direct their attention, and keep them engaged
• How to leverage Non-Complementary Behavior to eliminate resistance, conflict, and objections
• How to employ the Bridge Technique to gain the micro-commitments and next steps you need to keep your deals from stalling
• How to tame Irrational Buyers, shake them out of their comfort zone, and shape the decision-making process
• How to measure and increase your own Sales EQ using the 15 Sales Specific Emotional Intelligence Markers
• And so much more!

Sales EQ begins where The Challenger Sale, Strategic Selling, and Spin Selling leave off. It addresses the human relationship gap in the modern sales process at a time when sales organizations are failing because many salespeople have never been taught the human skills required to effectively engage buyers at the emotional level.  Jeb Blount makes a compelling case that sales-specific emotional intelligence (Sales EQ) is more essential to success than education, experience, industry awareness, product knowledge, skills, or raw IQ; and, sales professionals who invest in developing and improving Sales EQ gain a decisive competitive advantage in the hyper-competitive global marketplace.

Sales EQ arms salespeople and sales leaders with the tools to identify their most important sales-specific emotional intelligence developmental needs along with strategies, techniques, and frameworks for reaching ultra-high performance and earnings, regardless of the sales process, industry, deal complexity, role (inside or outside), product or service (B2B or B2C).

Twenty years ago, as a telemarketer, I was able to get on an uncanny hot streak, setting 15 appointments a day for six months straight! I found success by abandoning traditional calling tactics. Instead, I developed my own counter-intuitive system for cold calling, which led to me starting my own telemarketing company.

Many companies have tried to steal my ideas, but now I reveal these closely-guarded secrets in my new book, ‘The Million-Dollar Rebuttal’!

The phone can be an amazing marketing tool. It leverages a personal touch, has a high response rate, and tends to generate results quickly. Alas, the phone can also create frustration and even dread. In this long-awaited third edition, Shawn Greene uses her trademark humor and before-and-after scripts to show you how to make effective calls in sync with a consultative style. She shares practical tips, explains how to avoid common mistakes, and busts myths that otherwise hold you back. Topics include: Why warming calls up doesn’t actually work (and what to do instead), how to sound and feel natural and confident, effective script formats, the secrets for getting voicemail messages returned, working with gatekeepers, handling objections – and more.

There are few one-size-fits-all solutions in sales. Context matters. Complex sales are different from one-call closes. B2B is different than B2C. Prospects, territories, products, industries, companies, and sales processes are all different. There is little black and white in the sales profession.

Except for objections. There is democracy in objections. Every salesperson must endure many NOs in order to get to YES.

Objections don’t care or consider:

• Who you are
• What you sell
• How you sell
• If you are new to sales or a veteran
• If your sales cycle is long or short – complex or transactional

For as long as salespeople have been asking buyers to make commitments, buyers have been throwing out objections. And, for as long as buyers have been saying no, salespeople have yearned for the secrets to getting past those NOs.

Following in the footsteps of his blockbuster bestsellers Fanatical Prospecting and Sales EQ, Jeb Blount’s Objections is a comprehensive and contemporary guide that engages your heart and mind.

In his signature right-to-the-point style, Jeb pulls no punches and slaps you in the face with the cold, hard truth about what’s really holding you back from closing sales and reaching your income goals. Then he pulls you in with examples, stories, and lessons that teach powerful human-influence frameworks for getting past NO – even with the most challenging objections.

What you won’t find, though, is old-school techniques straight out of the last century. No bait and switch schemes, no sycophantic tie-downs, no cheesy scripts, and none of the contrived closing techniques that leave you feeling like a phony, destroy relationships and only serve to increase your buyers’ resistance.

Instead, you’ll learn a new psychology for turning around objections and proven techniques that work with today’s more informed, in control, and skeptical buyers. Inside the pages of Objections, you’ll gain deep insight into:

• How to get past the natural human fear of NO and become rejection proof
• The science of resistance and why buyers throw out objections
• Human influence frameworks that turn you into a master persuader
• The key to avoiding embarrassing red herrings that derail sales calls
• How to leverage the “Magical Quarter of a Second” to instantly gain control of your emotions when you get hit with difficult objections
• Proven objection turn-around frameworks that give you confidence and control in virtually every sales situation
• How to easily skip past reflex responses on cold calls and when prospecting
• How to move past brush-offs to get to the next step, increase pipeline velocity, and shorten the sales cycle
• The 5 Step Process for Turning Around Buying Commitment Objections and closing the sale
• Rapid Negotiation techniques that deliver better terms and higher prices

As you dive into these powerful insights, and with each new chapter, you’ll gain greater and greater confidence in your ability to face and effectively handle objections in any selling situation. And, with this new-found confidence, your success and income will soar.

’42 Rules of Cold Calling Executives (2nd Edition)’ is an easy-to-read book that gives concise, easy-to-implement methods to get results with cold calls. Many sales professionals find that part of their job difficult and unpleasant yet the 42 Rules gives them ways to redesign their thinking, approach, practices, and tools, to get the best possible results. This book contains some of the fundamental principles Mari Anne Vanella has developed over the course of her career. Her clients and her own company use this approach to execute the top-performing programs in the industry for the past seven years.

Reading this book will deliver the following benefits:

• An understanding of the dynamics of a cold call and how you can manage those to get results.
• A refined vision of the objectives of cold calling and how to get results that realize long-term benefits.
• Identification and practical use of methods and resources that achieve unbounded success in the cold calling process.
• Practical advice and specific techniques you can start using now that supply how-to solutions to cold calling efforts.

If you are part of sales management looking to give your team something to help them with cold calling challenges or are an account rep wanting better results, this book is for you. In it, you will learn and explore:

• Easy to implement methods to improve performance
• Real-life examples of what works
• Techniques for immediately making cold calling easier
• Ways to deliver consistent results
• How to get out of a production slump

Each year, sales professionals leave billions of dollars on the table because they are outgunned, outmaneuvered, and outplayed by savvy buyers, who have been schooled in the art and science of negotiation.

Because today’s buyers have more power than ever before—more information, more at stake, and more control over the buying process—they almost always enter sales negotiations in a much stronger position than the salespeople on the other side of the table. The results are sadly predictable: salespeople and their companies end up on the losing end of the deal.

In this brutal paradigm, if you fail to master the skills, strategies, and tactics to go toe-to-toe with modern buyers and win at the sales negotiation table, your income and long-term earning potential will suffer—along with your company’s growth, profits, and market valuation.

In his new book INKED: The Ultimate Guide to Powerful Closing and Sales Negotiation Tactics that Unlock YES and Seal the Deal, Jeb Blount levels the playing field by giving you the strategies, tactics, techniques, skills, and human-influence frameworks required to become a powerful and effective sales negotiator.

In his signature, straightforward style, Jeb pulls no punches. He slaps you right in the face with the cold, hard truth and lays bare the reasons why you keep getting beaten by buyers who have been trained in how to play you. Then, he teaches you exactly what you need to know, do, and say to gain more control and more power over the outcomes of your deals, and WIN.

You’ll learn:

• Seven Immutable Rules of Sales Negotiation
• Why “Win-Win” Usually Means “You-Lose”
• The One Rule of Sales Negotiation You Must Never Break
• How to Leverage the Powerful MLP Strategy to Bend Win Probability in Your Favor
• The ACED Buyer Persona Model and How to Flex to Buyer Communication Styles
• Seven Principles of Effective Sales Negotiation Communication
• How to Leverage the DEAL Sales Negotiation Framework to Control the Negotiation Conversation and Get Ink
• How to Gain the Advantage with Comprehensive Sales Negotiation Planning Strategies and Tools
• Powerful Negotiation Psychology and Influence Frameworks that Keep You in Control of the Conversation
• How to Rise Above the Seven Disruptive Emotions that are Holding You Back at the Sales Negotiation Table
• How to Protect Yourself from the Psychological Games that Buyers Play

With these powerful tactics in your sales arsenal, you will approach sales negotiations with the confidence and power to take control of the conversation and get the prices, terms, and conditions that you deserve.

INKED is the most comprehensive Sales Negotiation resource ever developed for the sales profession. Unlike so many other negotiating books that ignore the reality sellers face in the rapid-fire, real-world of the sales profession, INKED is a sales-specific negotiation primer.

You’ll learn directly from one of the most sought-after and celebrated sales trainers of our generation. Following in the footsteps of his blockbuster bestsellers Fanatical Prospecting, Sales EQ, and Objections, Jeb Blount’s INKED puts the same strategies employed by his clients—a who’s who of the world’s most prestigious organizations—right into your hands.

Called “The Sales Bible of Silicon Valley”…discover the sales specialization system and outbound sales process that, in just a few years, helped add $100 million in recurring revenue to Salesforce.com, almost doubling their enterprise growth…with zero cold calls. This is NOT just another book about how to cold call or close deals. This is an entirely new kind of sales system for CEOs, entrepreneurs, and sales VPs to help you build a sales machine. What does it take for your sales team to generate as many highly qualified new leads as you want, create predictable revenue, and meet your financial goals without your constant focus and attention? Predictable Revenue has the answers!

Stewart Rogers has made 100,000 cold calls…and lived to tell about it. Now, in Lessons from 100,000 Cold Calls, this veteran sales pro shows salespeople how to cold call their way to success.

Compiling his lessons and techniques into an easy-to-use
guide, Rogers shows salespeople how to:

-Set realistic, yet challenging goals
-Build a master database of sales prospects
-Write simple yet powerful scripts
-Build immediate and intimate trust by phone
-Sell concept and credibility in 60 seconds
-Sell ethically by phone

Free audio samples available for download online will help readers hone their phone and selling skills. B2B telemarketing is as hot as ever, and Lessons from 100,000 Cold Calls is the one book salespeople need.

Exactly How to Sell walks you through a tried and true process that draws on time-tested methods that are designed to attract and keep more customers. No matter what you are selling (yourself, your product, or your services) this simple read is certain to provide you actionable strategies to deliver you more of the sales results you are looking for.

Inside, Phil M. Jones writes from experience and explains how to get more customers and keep them all happy—while they’re spending more money, more often. Using simple, practical, and easy-to-implement methods in line with the modern business landscape, Phil educates and guides you, giving you the confidence you need to develop the skills you need to win more business.

• Boost your salesmanship to support your core profession
• Create intent in a buyer and scenarios where everybody wins
• Choose your words wisely and present like a pro
• Overcome the indecision in your customers and close more sales
• Manage your customer base and have them coming back for more

If you want to up your sales game, Exactly How to Sell shows you how.